10 Sep 2010 
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The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text.

Windows Virtual Machines (VM) (127) Linux Virtual Machines (3)
How do I automatically logon my Windows virtual server / vps after reboot and run my programs?How do defrag and chkdisk my windows VM?more topics I can not connect over FTP (can't retrieve directory listing)Where can I find more KB articles about Plesk Linux?more topics
Web Publishing (5) Email Servers (7)
How can I FTP my files to the server?I can not connect over FTP (can't retrieve directory listing)more topics
Offsite Backup Services (59) Domain management (3)
I am having problems with my scheduled backup, why?Backup Set running on machine where it is not scheduledmore topics How do I add PTR entries so our addresses resolve back to names in our domain?What are your DNS servers?more topics
Billing, Payments & Customer Service (9) Streaming Media (2)
How do I update my credit card?Can I pay by e-gold?more topics I'm trying to create a multicast publishing pointmore topics
CNS Two-factor Authentication (2FA) (3)
Which mobile providers are supported by the free 2FA service?How can I login if I lost my mobile device?more topics
 Articles
 When is the next maintenance window?
  The next maintenance window opens Friday, September 10 , 2010 at 7PM (GMT-7HR)
 How can I cancel or terminate a subscription?
 To terminate your subscription, please login to your CNS Control Panel from our home page. Click on 'my products and services' and then 'view details' on the service you would like to cancel. Next, click on the subscription termination link at the botto
 CNS Looking Glass
 This looking glass can be used to test latency from any CNS datacenter to remote hosts over the Internet. Enter the remote host or IP and select the datacenter to trace from. You can also leave the host field blank to trac
 Benefits of Hyper-V over Virtuozzo
 As you may already know, we have stopped offering virtual servers on the Parallels Virtuozzo platform and have upgraded our platform to Microsoft Hyper-V. This document is intended to give you a brief overview of some of the benefits with hyper-v over ou
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