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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | How do defrag and chkdisk my windows VM? |  |
| Q: How do defrag and chkdisk my windows VM?
Defrag your VE like any other windows machine. Right click on the drive, tools->defrag
chkdisk must be run from the node while your VM is off-line. Please open a support ticket and we will be happy to |
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| How do I boot or reboot my VM (Virtual desktop, virtual server or vps)? |  |
| Q: How do I boot or reboot my VM (Virtual desktop, virtual server or vps)?
A:
login to the control panel
click "my products and services"
then "view details" next to the VM subscription
at the bottom is a button to access the service cont |
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| How do I transfer files to my Windows VE? | |
| FTP is not a secure way to send files. It leaves your VE exposed to threats. There is a better way to transfer files to your virtual desktop from your computer.
http://www.commercialnetworkservices.com/HelpDeskDocs/Library/HELP046.htm
Please review |
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| How do I logon to my Windows Virtual Desktop or server? | |
| Plesae review this document for logon instructions.
http://www.commercialnetworkservices.com/HelpDeskDocs/Library/HELP046.htm#WindowsLogon |
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| Multiple remote desktop sessions | |
| Q: Looking for information about Remote Desktop Sessions (TS). Site says 2, but do not know how to do it. Everytime I try to open multiple sessions I get an error message "terminated due to other user logged in"
A: This is by design. When you logon |
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| I need help in getting in to the Virtuozzo Control Panel | |
| Q: I need help in getting in to the Virtuozzo Control Panel. What's my username and password?
A: To logon to VZPP, point your browser to https://(your VE IP):4643
i.e. If your VE IP is 127.0.0.1 then your VZPP URL will be https://127.0.0.1:4643
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| My server status is destroyed! | |
| This can occur after maintenance or shortly after a VE has migrated. It is not really destroyed. Our database has not been updated yet with the new host node. It will generally resolve itself in a few minutes. |
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| What is the VE backup policy? When does CNS backup my VE? | |
| It's up to the subscriber to backup the vps. We can't run a backup at any time we wish because it may interfear what the customer is doing on the vps. If a VE was totally rendered useless then it could be restored, assuming there is a backup on file. Some |
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| Hardware firewall information | |
| All dedicated and virtual servers are hosted behind a hardware firewall. Virtual Desktops are also setup with the software firewall enabled. Virtual servers are not setup with a software firewall, but they are still behind our hardware firewall. Please |
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| How can i add my CD/DVD RW to my virtual machine? | |
| It's done through your remote desktop client program. When you initially open the remote desktop connection. Instead of clicking connect, click options.
options->local resources->more->drives |
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| Logging into a Windows VE from Windows Mobile phone | |
| Q: I want to access my VPS on a windows mobile. How?
A: from the phone, start->terminal services client (it may be in programs)
in the server box, enter your VE IP address and click connect
Logon as normal
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| I can not connect over FTP (can't retrieve directory listing) | |
| Please disable passive mode in your FTP software and try again. Passive mode is site specific, so look near the site directory.
In Internet Explorer, tools->Internet Options->Advanced
Uncheck use passive ftp transfers |
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| What is the difference between a virtual desktop and a virtual server? | |
| The difference between a virtual desktop and a virtual server is the configuration, the software available and likelihood of reboots.
Virtual desktops were initially created to reduce problems with new Windows VPS configurations, to be used as a deskto |
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| Do I have unrestricted access to the Internet? | |
| Yes! Our virtual desktops have a US IP address and full unrestricted access to the Interent. Because you're actually using the browser on the desktop, your client IP address is not seen by anyone. Simply open the web browser on the virtual desktop and |
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| Where can I find more KB articles about Plesk Windows? | |
| The official KB for Plesk Windows is maintained by SWSoft. The direct link is: http://kb.swsoft.com/en/products/pleskwindows/ |
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| Can I install my own software or do I need to buy yours? | |
| Q: Can I install my own software or do I need to buy yours?
A: You can absolutely install your software. Our software is available by subscription and always up to date, so it generally will work out to be a better deal (because purchased software usu |
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| Are Windows updates installed for me? | |
| Q: Are Windows updates installed for me?
A: Yes! We provide a managed service. You should never run windows update in your VE and it is disabled by default. Running Windows update in your VE could damage the VE.
NOTE: We have switched to a more |
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| Is my virtual desktop safe from hackers? | |
| Q: Is my virtual desktop safe from hackers?
A: Each virtual desktop is it's own system, running on Windows 2003 Enterprise server. It is as safe as you keep your password. Your virtual desktop is behind two firewalls and we are constantly employing p |
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| I frequently can't connect to my Windows VE over remote desktop (RDP) | |
| Virtual environments are designed to allow you to add resources as your needs grow. Being unable to connect frequently is a strong indication of low resources. In this case, it is recommended to add RAM first and then CPU to your service plan.
Depend |
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| What is "repair mode"? | |
| Start the VE in repair mode when a VE is broken and does not boot.
This mode means that a new VPS is temporarily created from scratch with the same network and other parameters as the broken VPS, and the root directory of the broken VPS is mounted as / |
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| Can I run file sharing software, like uTorrent, eMule, etc.? | |
| We do not permit file sharing software, game servers or anything else that may impact other subscribers in a desktop plan. File sharing software is permitted in standard Windows servers, but not on the trial plans. Trials are shut down after 4GB of dat |
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| What is the difference between a Virtual Desktop and a Trader's Desktop? | |
| Q: What is the difference between a Virtual Desktop and a Trader's Desktop?
A: The difference between a Virtual Desktop and a Trader's Desktop is the available applications. We make trader applications and EA's available on the trader's plans. They |
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| How do I log in to my Windows VE with my Windows Mobile phone? | |
| Q: How do I log in to my Windows VE with my Windows Mobile phone?
A: Use the terminal services client program, already installed in your phone.
start->Programs
Click on the icon "Terminal Service". It appears as a window inside a window.
Ent |
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| Do Windows virtual servers support VPN? | |
| Q: Do Windows virtual servers support VPN?
A: Our windows virtual servers are running on Microsoft Hyper-V and fully support VPN and specialized device drivers. |
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| Troubleshooting remote printing in a Windows VE | |
| When a user logs on to a Windows Terminal Server with the Microsoft Remote Desktop Client, the client sends information about the client’s printers to the Terminal Server. The Terminal Server uses this information to auto-create printers in the user’s ses |
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| How to create a new user on Windows VE's | |
| From the Windows Start menu select Administrative Tools | Computer Management. If this menu item does not exist, you are either not an administrator for the computer or the server is a domain controller and you need to create a domain user instead.
Fr |
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| How can I check my resource usage from inside the VM? | |
| There are three main resources that you should monitor within your VE. They are CPU, disk space and RAM. The consequences of exceeding each of these vary. The first sign of excessive RAM usage is an inability to reconnect to the virtual desktop. |
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| [FIX] Error when running remote desktop client inside a VE | |
| When attempting to run the remote desktop client inside a Windows VE, the following error is generated:
Can not locate file: /windows/system32//mstsc.exe.mui
If you are experiencing this problem then please |
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| How do I change or reset a Windows VPS Administrator password? | |
| It is best to reset the Administrator password from the control panel. Otherwise, it may be reset the next time the VPS is rebooted.
login to the control panel
click "my products and services"
then "view details" next to the VM subscription
a |
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| Can't install ActiveX control to access remote desktop | |
| When trying to access the virtual desktop from Internet Explorer, the following error is generated by Internet Explorer:
Remote Desktop Web Connection ActiveX control could not be installed. A connection cnnot be made without a working install |
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| Streaming Video Tutorials for Windows Virtual Desktops | |
| Streaming Video Tutorials for Windows Virtual Desktops
The following video tutorials will guide you through the
ordering process to advanced configuration tas |
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| Autoboot 2.0 Documentation | |
| CNS Autoboot 2.0 Documentation
1.
Introduction
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| Windows 2003 Black Login Screen | |
| The cause of this issue is because the colors for the Default user are all set to black (0 0 0). This is caused by the virtual disk running out of space. To correct the issue, export the "HKEY_USERS\.DEFAULT\Control Panel\Colors" key from a working serve |
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| Problems running Internet Explorer Beta 8 | |
| Windows VE's may experience problems running Internet Explorer Beta 8. Subscribers are urged not to install it. If it has already been installed then remove it through the VE's control panel->add/remove programs and reboot. |
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| Why shouldn't I add a lot more disk space than I really need to my VE? | |
| Q: Why shouldn't I add a lot more disk space than I really need to my VE? Isn't a larger disk always better?
A: Too much disk can actually work against you. Your VE's file system is one large virtual volume on the host node - a large file. If you |
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| I see the program running in the Taskbar, but it doesn’t appear or come to the foreground when I click on it. | |
| Q: I see the program running in the Taskbar, but it doesn’t appear or come to the foreground when I click on it.
This can occur if you reconnect to your VE from PC's with different size desktops. It can sometimes cause an application window to resize |
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| How do I share files, folders and drives between VE’s? | |
| Sharing drives is possible through traditional windows file sharing methods.
To start sharing drives:
• Adjust the firewall in both VE’s to allow connections from the other(s)
In each VE, open the firewall and create a file sharing exception.
S |
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| How do make your remote desktop span multiple monitors | |
| If your PC's desktop is made up of multiple monitors, then you may want your remote desktop session to stretch the entire length of your desktop. The default is to maximize on a single monitor only, but with a simple change to your RDP shortcut you can m |
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| Which CNS datacenter is my VPS hosted in? | |
| This information is listed in the plan name your control panel, under "subscriptions" and also on your recurring invoice.
[SDCA] San Diego, California
[NYC] New York City
[UK] London, England
Another easy way to identify the datacenter is by t |
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| How do I reboot a Windows Hyper-V VPS? | |
| Q: How do I reboot a Windows Hyper-V VPS?
A: It's no different then rebooting your own PC.
Start->Shutdown
Select "Restart" in the drop-down box
The OK button will not activate until you enter some text in the big text box. This is for lo |
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| How do I disable DEP in a 2003 server? | |
| To disable:
Start->(right click) on my computer->properties
Advanced tab, click settings under performance
Data Execution Prevention tab, select “turn on DEP for essential windows programs and services”
Click ok to accept and reboot the VM
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| DO NOT run registry cleaners in the VPS | |
| Some brokers are advising subscribers to run a registry cleaner in their PC (i.e. VPS).
A very bad idea - do not do this unless instructed by an expert who has personally and fully examined your PC/VPS and explained the possible consequences of failure |
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