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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | How do I boot or reboot my VM (Virtual desktop, virtual server or vps)? |  |
| Q: How do I boot or reboot my VM (Virtual desktop, virtual server or vps)?
A:
login to the control panel
click "my products and services"
then "view details" next to the VM subscription
at the bottom is a button to access the service cont |
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| How do I logon to my Windows Virtual Desktop or server? | |
| Plesae review this document for logon instructions.
http://www.commercialnetworkservices.com/HelpDeskDocs/Library/HELP046.htm#WindowsLogon |
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| I need help installing my MT4 and my expert advisor |  |
| Please follow the windows logon instructions in this URL:
http://www.commercialnetworkservices.com/HelpDeskDocs/Library/HELP046.htm
Note that you are not using a web browser, but the remote desktop client in your computer.
Once on the desktop, y |
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| USB hardware key required for my trading software | |
| Q: I intend to install the software on my Virtual Desktop. However, the software company just informed me that there is a USB hardware key that needs to be plugged into the PC in order for the software to work. Is this possible?
A: Virtual servers |
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| Logging into a Windows VE from Windows Mobile phone | |
| Q: I want to access my VPS on a windows mobile. How?
A: from the phone, start->terminal services client (it may be in programs)
in the server box, enter your VE IP address and click connect
Logon as normal
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| What is the difference between a virtual desktop and a virtual server? | |
| The difference between a virtual desktop and a virtual server is the configuration, the software available and likelihood of reboots.
Virtual desktops were initially created to reduce problems with new Windows VPS configurations, to be used as a deskto |
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| Do I have unrestricted access to the Internet? | |
| Yes! Our virtual desktops have a US IP address and full unrestricted access to the Interent. Because you're actually using the browser on the desktop, your client IP address is not seen by anyone. Simply open the web browser on the virtual desktop and |
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| My Internet connection is slow and unreliable. What happens if my Internet disconnects while I'm on my virtual desktop? | |
| Q: My Internet connection is slow and unreliable. What happens if my Internet disconnects while I'm on my virtual desktop?
A: It's exactly the same as if you walked away from the keyboard. The virtual desktop will keep running your programs, includin |
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| Q: My Internet connection is slow. How is the virtual desktop fast? | |
| Q: My Internet connection is slow. How is the virtual desktop fast?
A: It seems fast because the Internet connection between the virtual desktop and the Internet is extremely fast. Your computer is merely a terminal (i.e. a screen, keyboard and sound |
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| Q: Can I share files between my computer and my virtual desktop? | |
| Q: Can I share files between my computer and my virtual desktop?
A: Yes! The Windows Remote Desktop Client can easily be configured to map your local drives, printers, COM ports, etc.. Instructions to setup these devices are included in our logon ins |
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| What is the difference between the dedicated edition and the virtual editions? | |
| Q: What is the difference between the dedicated edition and the virtual editions?
A: The virtual edition will throttle back heavy CPU usage and also shares a network port with other VE's. The dedicated edition has dual dedicated CPU cores, dedicated R |
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| Can I install my own software or do I need to buy yours? | |
| Q: Can I install my own software or do I need to buy yours?
A: You can absolutely install your software. Our software is available by subscription and always up to date, so it generally will work out to be a better deal (because purchased software usu |
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| Are Windows updates installed for me? | |
| Q: Are Windows updates installed for me?
A: Yes! We provide a managed service. You should never run windows update in your VE and it is disabled by default. Running Windows update in your VE could damage the VE.
NOTE: We have switched to a more |
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| Is my virtual desktop safe from viruses? | |
| Q: Is my virtual desktop safe from viruses?
A: It's only as safe as you are. It is just like any other Windows computer. Obviously, if you download and install a virus then you will infect your VE (virtual environment). We provide a free virus scann |
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| Do you offer incentives for referring new subscribers? | |
| Q: Do you offer incentives for referring new subscribers?
A: We gladly reward current subscribers with a free month of service, up to US$30, when a new subscriber enters the referring subscriber's name in our signup questionnaire. Our Affiliate Prog |
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| I frequently can't connect to my Windows VE over remote desktop (RDP) | |
| Virtual environments are designed to allow you to add resources as your needs grow. Being unable to connect frequently is a strong indication of low resources. In this case, it is recommended to add RAM first and then CPU to your service plan.
Depend |
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| Do you sell EA's? | |
| The EA’s on our platform are not our products. The software publishers who make them utilize our platform to offer their EA’s to our Trader subscribers.
Software publishers benefit because of the easy install, automatic billing and lower support costs |
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| How do I log in to my Windows VE with my Windows Mobile phone? | |
| Q: How do I log in to my Windows VE with my Windows Mobile phone?
A: Use the terminal services client program, already installed in your phone.
start->Programs
Click on the icon "Terminal Service". It appears as a window inside a window.
Ent |
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| How do I run VTTrader in a Trader's Desktop? | |
| Q: How do I run VTTrader? I keep getting the error "Exception AccessViolation in module VTTrader.exe..."
A: In order to run VTTrader, it is first necessary to disable DEP. Data Execution Prevention (DEP) is a set of hardware and software technologi |
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| Troubleshooting remote printing in a Windows VE | |
| When a user logs on to a Windows Terminal Server with the Microsoft Remote Desktop Client, the client sends information about the client’s printers to the Terminal Server. The Terminal Server uses this information to auto-create printers in the user’s ses |
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| How many MT4 instances or EA's can I run in a Traders Desktop? | |
| Each Traders Desktop is a virtual environment with a finite amount of resources. We have seen the standard Traders Desktop run as many as 10 MT4 instances, each with their own EA. Others can only run one or two. The reason is behind the individual EA's |
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| How do I keep my programs running while I'm off-line? | |
| This information is detailed in our streaming video tutorials.
Q: How do I keep my programs running while I'm off-line? |
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| Why is my desktop stopped when I return? or why are my programs not running? | |
| Q: Why is my desktop stopped when I return? or why are my programs not running?
A: 99% of the time the reason is because the user has mistakenly shut down their own desktop. This can be confusing because the start button looks just like most user's |
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| How do I run DealBook 360 in a Trader's Desktop? | |
| Q: How do I run DealBook 360? It does not run when I start it.
A: In order to run DealBook 360, it is first necessary to disable DEP. Data Execution Prevention (DEP) is a set of hardware and software technologies that perform additional checks on memor |
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| How do I configure MetaTrader to send email? | |
| Click the shortcut on your desktop 'CNS VPS Email Provisioning System' and create an email account. Note the email address and password you setup.
then...
In MT4, tools->options->email
SMTP Server: mail.tradersvps.net
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| What are the FOREX market hours? | |
| Please see this site for easy conversion:
http://forex.timezoneconverter.com/index.cgi?timezone=America/Tijuana&refresh=5 |
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| I am trying to use TrendStuffer or an EA that uses webget.dll | |
| In order to use TrendStuffer, or any EA that uses webget.dll, it is necessary to disable Data Execution Prevention for the Meta Trader terminal.exe in your virtual desktop.
From the virtual desktop, right-click on 'my computer' and select properties. T |
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| MT4 Error: Trade Context Busy | |
| MT4 Error: Trade Context Busy
This error is due to an EA trying to place an order when MT4 is not ready to accept the order. That is, only one expert (script) can trade at a time. All other experts that try to start trading will be stopped by Error 1 |
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| IBFX: buy/sell OrderSendFailed With error #0 | |
| IBFX: buy/sell OrderSendFailed With error #0
The broker will return this error when you have reached the maximum number of open or pending orders. We have only seen this error with IBFX, but it may also apply to other brokers. Please let us know if |
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| Is there a limit to the number of MetaTrader terminals that can be run? | |
| There is no hard number we can give in regards to the number of MT4 terminals that can run in a virtual desktop. That is, we do not set a hard limit to the number of MT4 terminals that can be run at any one time. It's dependent on the resources in your |
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| About MetaTrader and multiple IP addresses | |
| As with most all other desktop applications, MetaTrader can not use a second IP address. Even if your VE were to have multiple IP addresses, MT4 would continue to utilize the primary IP address. Therefore, multiple IP addresses serve no benefit to the t |
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| How do I delete my MT4 log files to keep my disk from filling up? | |
| Some subscribers may want to delete their MT4 log files periodically to prevent the VE disk from becoming full, which can lead to serious issues. It is easy to do with a scheduled script. Here is how:
Open notepad and enter the following line:
del |
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| How to run an EA that uses HTTP51.DLL | |
| Q: I am trying to run an EA that uses HTTP51.DLL, but I am getting an error 126 can not load expert advisor.
A: This error indicates a required dependancy is not available. (126 The specified module could not be found. ERROR_MOD_NOT_FOUND)
To re |
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| Problems with MT4 221 update | |
| Some subscribers are reporting issues with MT4 crashing on boot. This appears to be due to a conflict between the recent MT4 update and the EA's already setup in the terminal. It will occur after running the live update.
We are seeing this problem w |
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| Latency to popular brokers from our Trader's Desktop - a VPS for traders | |
| The following table list the latency between our Trader's desktop and popular brokers by CNS datacenter [read more about |
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| How do I run a Trade Bullet trial? | |
| Trade Bullet uses a licensing system that predates virtualization technology. They expect to have a new licensing scheme in a few months. Meanwhile, you can contact Trade Bullet directly and they will manually tweak your license. support@tradebullet.co |
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| High RAM utilization by MT4 | |
| Some subscribers have reported a successful resolution by reducing the max bars in the chart and history. This is probably occurring because an extra decimal was added by the broker, which requires more data to store the same chart. It is worth reducing |
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| How to determine the RAM usage of your MT4 terminals | |
| From your VE desktop, open the task manager by right-clicking between the start button and the clock. Select task manager.
Switch to the applications tab and right click on a MT4 terminal that is running. Select “go to process”. You will be taken t |
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| MT4 application hang | |
| Some EA's that require a DLL can conflict with Data Execution Prevention (DEP). DEP is a windows feature to prevent malicious code from running and infecting the operating system. A conflict will often record in the event log as an Application Hang for |
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| MT4: What is "Old Tick"? | |
| Old tick means that the price for a currency pair, by the time the price reached your VPS was too “old” to consider.
You should first verify your VPS is hosted in the CNS datacenter with the least latency to your broker. We have a chart of brokers and |
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