Please login to post or view tickets
Can't install ActiveX control to access remote desktop
Posted by Barry Bahrami on 11 March 2008 11:11 PM
When trying to access the virtual desktop from Internet Explorer, the following error is generated by Internet Explorer:|
Remote Desktop Web Connection ActiveX control could not be installed. A connection cnnot be made without a working installed version of the control. Please contact the server administrator.
The solution is to add your remote desktop web login page to your trusted sites in Internet Explorer.
Open the web login page in Internet explorer. Then:
Tools->internet options->security tab->trusted sites
Add the page as a trusted site. Be sure to uncheck 'require https'
It may still be necessary to install the ActiveX control. In this case, you will notice a yellow bar at the top of the browser window. Click to install. NOTE: If you are not a CNS subscriber and have reached this document by search engine then you should not blindly follow the instructions in this document. Proceed only if you trust the site you are trying to access. This is critically important for your online safety.