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Nov
20
RDP 3389 temporarily blocked due to imminent threat to unpatched Windows OS
Posted by Barry Bahrami on 20 November 2014 08:31 PM

We have been following an emerging threat to unpatched Windows OS.  Microsoft Secure Channel (Schannel) is a security package that provides SSL and TLS on Microsoft Windows platforms.  Due to a flaw in Schannel, a remote attacker could execute arbitrary code on both client and server applications.

We notified subscribers of the threat on November 14 and advised all subscribers to install Windows updates as soon as possible to protect themselves from it.  If your Windows OS is up to date (with windows updates) then it is protected from this threat.

Microsoft patches are typically reverse-engineered and exploits developed in a matter of days or weeks.  In this case, two proof of concepts that exploit Windows, one by RDP and another thru IIS, have already been created.  One was created by a security researcher and we are not sure of the background of the other creator.  It is likely that skilled and malicious actors are not far behind.

This attack vector is a prime target for attacks all over the Internet and we believe they are imminent.  As of right now, we do not yet have all the signatures required to completely block this threat from subscriber VM’s.  Microsoft has been very tight lipped about the specifics and this is slowing development of defensive signatures.  Unpatched Windows VM’s remain vulnerable to attack, although there are mitigating factors:

Most subscribers use randomized RDP ports and so the threat is heavily mitigated by that fact alone.  We also block IP scanners at our network edge, making the process of identifying targets significantly more difficult – but not impossible.

Subscribers who do not use randomized RDP ports and are running unpatched Windows are most at risk until we are able to deploy filters to prevent the attack from reaching subscriber VM’s.

As a result, we are now blocking RDP TCP/UDP port 3389 from reaching ALL subscriber VM’s until we can safely filter the malicious traffic.  This block will temporarily prevent remote desktop access but it will not interfere with running applications.

If you are unable to reach your VM and you do not use randomized RDP ports then please contact CNS Support for assistance.  CNS Support will verify your VM is protected from attack and then the block will be lifted for your VM.

We strongly encourage all subscribers who are not using RDP Randomizer or CNS two-factor authentication to install them as soon as possible.  Please let our technicians know if you have any questions – we will be happy to assist you.

There are several ways to reach CNS Support:

Please login to your Client Area and click "Help Desk" near the top, then click "Submit a Ticket" to send a new support request to our technicians.

OR

Click “live help” at the top of our control panel or web site.  This link will disappear when all slots are in use, so please click refresh if you don’t see it.

OR

Send us a SMS

In the UK:  +44 1872 672038

All other regions, worldwide:  +1 858 633-8999

 

OR

Call our helpdesk.  Please call the number closest to you:

 

San Diego, CA: +1 (619) 225-7882

Los Angeles, CA: +1 (213) 769-1787

New York, NY: +1 (646) 930-7435

London, UK: +44 (2035) 191453


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Nov
14

A critical vulnerability in Microsoft Windows systems could allow a remote attacker to execute arbitrary code via specially crafted network traffic.

Exploit Details:

Microsoft Secure Channel (Schannel) is a security package that provides SSL and TLS on Microsoft Windows platforms.  Due to a flaw in Schannel, a remote attacker could execute arbitrary code on both client and server applications.   It may be possible for exploitation to occur without authentication and via unsolicited network traffic. According to Microsoft MS14-066, there are no known mitigations or workarounds. Microsoft patches are typically reverse-engineered and exploits developed in a matter of days or weeks.  An anonymous Pastebin user has threatened to publish an exploit on Friday, November 14, 2014.   This flaw allows a remote attacker to execute arbitrary code and fully compromise vulnerable systems.

We strongly urge all subscribers to update their Windows OS as soon as possible.  This includes all Windows PC's not hosted by CNS.   Please contact CNS support if you would like these updates to be installed by CNS technicians.

Keeping your VM up to date:

Your VM will alert you when updates are available.  In Windows 2003 OS's, a yellow shield will appear in the system trey at the bottom/right.  In Windows 2008 systems, a blue server with a gold arrow circling it will appear.   To begin the install process, double click on the update icon and follow the prompts.   Be sure to confirm the reboot after updates are installed.  We recommend that you double check there are no more windows updates to install after completion.

Keeping your VM up to date is the best way to keep it safe from exploits.

More information:

National Vulnerability Database

Microsoft

Getting Help

Thank you for choosing Commercial Network Services. Please let us know if you have any questions or concerns. We are always here to help you. We maintain a ticketing system in order to effectively address and track your support issues. Please login to your Client Area and click "Help Desk" near the top, then click "Submit a Ticket" to send a new support request to our technicians.


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Sep
13
Subscriber Update - September 2014
Posted by Barry Bahrami on 13 September 2014 01:45 PM
 
[CNS Login]  

RE: CNS SUBSCRIBER UPDATE - September 2014

 

[TOP]

Telephone Support Now Available:
 

Our online helpdesk is typically the best way to receive technical support that may require investigation or work completed on our part to resolve.  To reach the Help Desk, please login to the control panel and then click "Help Desk" at the top. You will find a link "My tickets" to create a new ticket. If you do not see this link, please log out and then back in. Our helpdesk is staffed 24 hours a day, every day of the year.  Response times are typically very quick.

While a support ticket is often the best way to resolve an issue, there may be times when contacting our helpdesk via telephone is more practical.  And so we are pleased to announce telephone support is now available!

(Please call any location)

San Diego, CA:  +1 (619) 225-7882
Los Angeles, CA:  +1 (213) 769-1787
New York, NY:  +1 (646) 930-7435
London, UK:  +44 (2035) 191453

Please:  Make sure your challenge question and answer are up to date so we can resolve your support request as quickly as possible.  In the control panel, click "my details" at the top.

We also maintain an emergency SMS contact to our Help Desk, so you can still reach us in the event of a power failure or disaster in your area. SMS works great for emergency communications because it requires much less battery than voice and will also keep attempting delivery in order to get thru busy circuits. Please save the number in your phone now, so you can reach us later in the event of an unexpected emergency in your area.

SMS Emergency Contact:

Worldwide (except UK): +1 (858) 633-8999
In the UK: +44 1872-672038
 
[TOP]

Options for IBFX traders looking for a new broker:

We were just as surprised -and disappointed- as most IBFX traders when we heard the news about FXCM buying IBFX accounts.  Many affected traders contacted us for options because they either do not want to switch to FXCM or prefer to keep their CNS VPS and find a new broker, avoiding the need to reinstall their software and licenses all over again.

IBFX was the only broker sponsoring CNS VPS's who accepted US clients - until now.  We heard you loud and clear, and reached out to some of our bundling partners asking for special offers for IBFX traders needing a new broker.  We received back two private offers and have already sent them directly to traders under the IBFX bundling program.  (If you are an IBFX trader and would like to receive these private offers then please contact our helpdesk.)

We are pleased to announce OANDA has stepped in to fill the void for US based traders!  OANDA has been operating since 1997, is NFA regulated and most recently won the esteemed Investment Trends awards for Highest Overall Customer Satisfaction and Best Value for Money in 2014 as voted by over 12,000 American investors. They support more than 90 currency pairs with very competitive spreads. OANDA offers flexible lot sizes, unlimited practice account, no commissions and no hidden fees.

OANDA will be ON NET in our NYC datacenter in the next few weeks!  If you are a USA based trader looking for a new broker then we strongly recommend you check out OANDA.  OANDA is offering the same bundling terms as IBFX:  Each month, OANDA will credit up to $35.12 of the monthly VPS fee for accounts with a minimum equity of $5,000 USD. (value edition Traders VPS with 896MB of RAM)  By switching to OANDA you will be able to keep your CNS VPS and avoid the trouble of reinstalling your software and licenses.  And of course you will also continue to enjoy free two-factor authentication, CNS Autoboot , Remote Admin and CNS technical support - including telephone support.

Please see the Bundling section below for information about switching broker bundling programs.

 
[TOP]

Major CNS Network Expansion:
We have been working to expand our network reach for the last several months.  New leased lines connecting our datacenters together have been setup, along with two more direct lines into Frankfurt and Amsterdam from the UK to connect to major peering exchanges.

Between Los Angeles, NYC and UK, we now directly connect to hundreds of ISP's and corporate networks all over the world on six major peering exchanges.  Two more exchanges are on the way up.  We have also setup additional private peering with more ISP's all over the world, resulting in a very high quality connection between you and your hosted CNS service.  Additional peering is being established literally every day.

Our new network enables us to better isolate any transit providers experiencing technical issues and prevent them from affecting you.  For example, it is now possible for us to send your traffic out through another datacenter if one region experiences issues - automatically.  At the same time, we can take advantage of better routes through our other datacenters utilizing our new leased line backbone.

As a result of our new peering, Alpari UK and Currenex are now ON NET.  Latency to Dukascopy from UK has been reduced from 40ms to 21ms.  We have directly connected to so many more new networks that we have not yet fully realized them all!  (We are working to update our latency chart.)  Our looking glass is available here.

We have two more peering exchanges coming online and some further route optimizations before we call the project complete.  We expect that to happen by mid October.

We hope you enjoy the new network!

AS29697
[TOP]

San Diego Datacenter Migrating to Los Angeles:

As a result of our new network expansion, we are moving our San Diego datacenter to Coresite in Los Angeles.  Coresite is the host of the ANY2 exchange, connecting hundreds of ISP's together and the gateway to the South Pacific from the United States and most of Europe.  ANY2 is the largest peering exchange on the US west coast and the second largest in the USA.  Virtually all ISP's in the region connect directly to ANY2 or will be peered with us directly in Los Angeles, and so San Diego has become redundant and less connected than our other datacenters.

We will begin migrating hosted services to LA during the week of September 15th.  Trader's VPS's will migrate during our maintenance windows after all markets are closed.  IP addresses will change as a result of this migration and you will be notified of the new IP address when the move is completed.  A reboot is generally not required.  If you host your DNS with CNS then those records will be updated for you.

Subscribers wishing to coordinate the migration should contact the CNS helpdesk as soon as possible.

[TOP]

New ON NET Connections:
  ON NET

More FOREX brokers have been connected to CNS via ON NET.  ON NET is a direct connection between the CNS network and your broker (or other provider's) network for low latency and high redundancy.

In a typical hosted environment, IP traffic must travel between the VPS provider's network and thru the network(s) of commercial IP providers, who route and deliver the traffic to the remote network.  Even for short distances where end to end latency is typically very low, it can sometimes result in periods of high latency or even disconnects due to congestion or service issues that may temporarily route the traffic over a much longer distance - even when both sides are in the same datacenter.

With ON NET, traffic does not route through the public Internet - both sides are "on the network", with the Internet always available as an immediate backup route for high redundancy.   We have established points of presence (POP) to CNS ON NET in 51 different datacenters in the US and UK.  ON NET POP's are connected to the CNS network by a direct and private fiber-optic connection, bypassing the Internet and its inherent problems completely.

By connecting their network to ON NET, providers are demonstrating their commitment to provide you with outstanding quality of service.  Every broker, signal provider or other entity with mutual subscribers on the CNS network is invited to connect to our ON NET POP near them to provide low latency and high redundancy to subscribers on the CNS network.  Utilizing ON NET connectivity does not require any special software or settings - it's completely transparent to CNS subscribers. If you are trading on the CNS network with any of these brokers then you are already ON NET with them right now.**

The following brokers/providers are ON NET with the CNS network.  Please check the latency chart for the specific datacenter:

Alpari (UK)
ADS Securities
Armada Markets
AxiTrader*
Bank Direct FX
Benchmark Group
Capital One Forex
CMS Forex
Currenex
DCFC Broker
Divisa Capital
Direct FX Trading Party
Ethos
Excel Markets
FinFX [ECN Pro]
Finotec (UK)
FOREX FS
Forex Nation*
FX Salt*
Gold Goat (New Zealand)
Go Markets
Graalia
Integral**
International Capital Markets (Australia)*
Invast*
Key to Markets
LMAX
OANDA*
[will be ON NET by Oct.]
oneZero Financial Systems
Pepperstone*
PrimeXM
Real Forex (Israel)
Sensus Capital Markets*
SmartTradeFX
Synergy FX
Traders Trust
Which Way FX

*bundling partner -  keep reading
**Integral requires that you contact your account representative in order to enable the ON NET connection.  Please check the latency chart to identify the datacenter where your VM should be hosted.

ON NET brokers may display the ON NET logo on their web site.  They will also be indicated on our
latency chart.  If you would like your broker to connect with ON NET, please contact them and let them know!  We will be happy to work with them and get them connected. 
[TOP]

New Bundling Brokers:

We are pleased to welcome OANDA  to our growing list of brokers sponsoring a CNS VPS for their traders.  OANDA is an award winning and highly respected NFA regulated broker.  The CNS VPS Bundling program allows brokers to include a free or discounted CNS Trader's VPS with their customer accounts by sponsoring all or part of the CNS subscription fee that is invoiced to the trader by CNS. The CNS VPS subscription remains the property of the trader while enabling the sponsoring broker to post credits directly to the subscribers renewal invoice to offset or pay the renewal fee in full. Each broker has their own program terms to qualify for sponsorship.

If you would like to apply your CNS VPS subscription to a brokers bundling program then please open a CNS support ticket and provide the coupon code as listed below. If your broker is not yet a member of our bundling program then please ask them to join! More information for brokers about our Bundling program for brokers can be found
here.

The most current list of brokers participating in our bundling program can always be found in
this knowledge base article.   More brokers are on the way - stay tuned!

The following is a list of our Broker Bundling members and their respective program details as of September 13, 2014:

Broker Terms Coupon Code Datacenter/Latency
axitrader

Regulator:  ASIC [AU]
Each month, AxiTrader will credit up to $35.12 of the monthly CNS VPS fee for customers who trade over 100 lots in a calendar month regardless of your account balance. (Value edition Traders VPS with 896MB of RAM). Please contact service@axitrader.com.au or +61 2 9965 5830 for further information/requests. AXITRADER ON NET
NYC
divisa

Regulator:  FMA [NZ]
Each month, you will be credited up to $35 of the monthly fee for a CNS VPS if you have traded more than 100 Standard Lots (round turn) within the previous month. (No minimum balance maintenance requirement.) BNFX NYC/1ms

 

Regulator:  ASIC [AU]

Core Liquidity Markets will sponsor up to $42.80 (Trader's VPS Value Edition - NYC 2 CPU cores included with 1152MB RAM) each month to any client who trades over 50 lots (round turn) and maintains an account balance of $5,000 usd. Please contact support@clmforex.com or +61 2 8015 5431 with any questions. CLM NYC/1ms
divisa

Regulator:  FSP [NZ]
Divisa Capital (www.divisafx.com) now offers FREE VPS hosting (up to a $47.80 value)! Any client who maintains an average balance of $5,000 and completes 25 standard lots per month is welcome to use this service. Please email support[at]divisacapital.com for additional information. DIVISA NYC/2ms
eesfx

Regulator:  NFA [US]
EES FX will sponsor a VPS at CNS free for any trader that trades with EES FX meeting the following criteria:  
  • Subscriber to EES FX ($99/month).
  • Live account holder with EES FX TE with $25,000 deposit that does at least 60 standard 100k r/t trades in 1 month.
  • Purchase any EA worth over $1,000 and receive a free VPS for 6 months.
EESFX NYC/1ms


Regulator:  ASIC [AU]
Each month, Forex Nation will credit up to $35.12 of the monthly CNS VPS fee for customers who trade over 100 lots in a calendar month regardless of your account balance. (Value edition Traders VPS with 896MB of RAM). Please contact Forex Nation for further information/requests. FOREXNATION ON NET
NYC
ibfx

No formal regulation [VG]
Each month, FXSalt will credit up to $35.12 of the monthly CNS VPS fee for customers who trade over 35 lots round turn in a calendar month. This offer is available to any of our live MT4 or cTrader/cAlgo traders. For more information please visit www.fxsalt.com or email helpme@fxsalt.com FXSALT ON NET
NYC
icmarkets

Regulator:  ASIC [AU]
IC Markets will sponsor any client who trades over 100 lots (round turn) per calendar month. No minimum balance applies. Please contact info@icmarkets.com.au or +61 2 8014 4280 with any questions. ICMARKETS ON NET
NYC


Regulator:  ASIC [AU]
Invast Financial Services Pty Ltd will credit up to $35 of the monthly CNS VPS fee for clients who maintain a balance of $5,000 in their trading account. For further information jump on the 24hr Chat function at www.invast.com.au or email vps@invast.com.au INVAST UK/2ms
OANDA
Regulator:  NFA [US], ASIC [AU]
Each month, OANDA will credit up to $35.12 of the monthly CNS VPS fee for customers who have a minimum $5,000 average balance. (value edition Traders VPS with 896MB of RAM)  US traders welcome. OANDA NYC/8ms
[WILL BE ON NET VERY SOON!]
pepperstone

Regulator:  ASIC [AU]
Each month, Pepperstone will credit up to $35 of the monthly CNS VPS fee for customers who have a minimum $10,000 average balance. Must trade over 200 lots in a calendar month on their EDGE account. Please contact Pepperstone at +61 3 9020 0155 / support@pepperstone.com with any questions or issues. PEPPERSTONE ON NET
NYC


Regulator:  MFSA [MT]
Each month, Sensus Capital Markets will credit up to $35.12 of the monthly CNS VPS fee for customers who trade over 100 lots round turn in a calendar month. This offer is available to any of our live MT4 traders. For more information please email sales@sensus-capital.com SCM ON NET
NYC
ibfx
Regulator:  FSPR [NZ]
Each month, SpediaFX will credit up to $32.56 to subscribers who trade at least 50 lots. SPEDIAFX NYC/1ms


Regulator:  BVI [BM]
Sterling Gent Trading Ltd (www.sgtmarkets.com) now offers FREE VPS hosting (up to a $47.80 value)! Any client who maintains an average balance of $5,000 and completes 30 standard lots per month is welcome to use this service. Please email support@sgtmarkets.com. SGT UK/6ms
ibfx

Regulator:  AISC & FSA [AU]
Each month, Vantage FX will credit up to $35.12 of the monthly CNS VPS fee for customers who trade over 10 lots round turn on Forex in a calendar month on a standard account or 20 lots on a Pro account. Email support@vantagefx.com Regulated – ASIC & FSA VANTAGEFX UK/<2ms
Please contact the broker directly for more information about their bundling program offer. If you would like to see your broker listed here then please contact them and tell them about our Broker Bundling program. Thank you!

[TOP]

Is your VM secured by two-factor Authentication?:

New dangerous threats are constantly appearing on the Internet and specifically targeting the online trading community.  This makes it that much more important for all traders and trader services to employ stronger authentication than the traditional user name and password.  Traditional user name and passwords are commonly compromised by malicious software, or from hacked web sites in which the victim has used the same password.  Hacked email accounts are also a common source of further compromise.

CNS Two-Factor Authentication (2FA) is a system where two different factors are used to authenticate a system login. Using two factors as opposed to one delivers a higher level of security when authenticating your login. The CNS 2FA solution combines something you have - your mobile device (phone or tablet) - with something you know - your control panel or VPS password. This can be compared to using an ATM card to withdrawal funds where you are required to have both the card and the PIN to complete a transaction, though in that example your ATM PIN may rarely change and the 2FA PIN is changing every 30 seconds.

The 2FA software installed in your mobile device displays a changing code, which only needs to be added to the end of the password at VPS login. This avoids the need to wait for a SMS delivery. For subscribers without a modern iOS, Android, or Windows mobile device- SMS codes are still supported.

2FA renders key loggers ineffective because the PIN code changes every 30 seconds- for token generated PINs and 5 minutes- for PINs sent by SMS (can only be used one time). A stolen password is only 1/2 the information needed to login - the attacker must also have your mobile device in their hand to read the PIN code and enter it. Brute force hacks are out of the question.

All that is needed is a software application installed in your mobile device to display the codes.  There are already three that we know of which will work:  Google Authenticator, Authy and OTP Authenticator


CNS 2FA is compatible with Google Authenticator, Authy and OTP Authenticator.
   
We strongly recommend this free service to all subscribers. To date, CNS has not seen a single 2FA protected VPS hacked. 2FA also protects CNS Client Area logins, which is very important because it prevents someone from accessing your CNS account and disabling 2FA.

CNS Two-Factor Authentication (2FA) is compatible with any hosted Windows server, and has been tested on Windows 2003 R2, Windows 2008 R2, Windows 2012 and Windows 2012 R2. It is available free with every CNS VPS subscription, and is also available by subscription for Windows servers off the CNS network.


How to install 2FA:

Installing CNS 2FA is detailed in the CNS Two-factor Authentication How-to Guide.


Please - open a support ticket if you require assistance. We will be happy to assist you in securing your VPS. Please login to your Client Area and click "Help Desk" near the top, then click "Submit a Ticket" to send a new support ticket to our technicians.
[TOP]

Cloud Support Available to Third Party Developers:

CNS support technicians have a tool available to them we call "Cloud Support".  Cloud support enables the subscriber to allow a technician to share a one-time remote desktop session with them in order to work though a support request.  After the technician establishes a new Cloud Support session, they give the subscriber a code to be entered into the CNS Cloud Support page.  Shortly after, the technician and the subscriber are sharing the same subscriber desktop session.  It is a secure system - the subscriber must actively invite the technician into the system - each time - and can also kick them out at any time.  The tool has been extremely helpful.

We are often caught in the middle between a subscriber and their software publisher, who is ultimately responsible for supporting the software.  CNS will of course always try to find resolutions, but there are many cases where the software publisher's deep knowledge of their specific application or service is required.  The publisher often would like to interact with the subscribers desktop, but the subscriber does not want to give out a password (and they shouldn't - ever).

And so to help facilitate faster resolutions to these subscriber support tickets, we are making our Cloud Support system available to third party developers with mutual subscribers on the CNS network free of charge.

If you are a software publisher and would like to utilize Cloud Support to assist our mutual subscribers then please contact our helpdesk for a free Cloud Support account.

If you are a subscriber and would like your software publisher to utilize Cloud Support to assist you with an issue, please contact our helpdesk and we will be happy to help your software publisher get setup.

[TOP]

CNS Remote Admin 1.0.17:

CNS Remote Admin is a free tool for use by Commercial Network Services subscribers to manage Windows virtual servers and desktops. Just some of the features in CNS Remote Admin are: view logged on users, running processes, events, download/upload files, and even control CNS Autoboot. Recommended for all CNS virtual server & desktop subscribers.

CNS Remote Admin is a great way to monitor the health of your VM's operating system. 

Changes desktop version of CNSRemoteAdmin 1.0.17:

  •  Replaced old 2FA support with new CNS2FA.
  •  Reworked internal engine for tabs and network connection. Now all operations are working faster, especially File Manager and Event Viewer.
  •  Fixed navigate up in File Manager, now navigating to upper folder instead of root of drive C:
  •  Fixed error when trying to navigate to folder, which was just renamed in File Manager.
  •  Fixed issue with error showing remote screenshot in some cases (In Windows 2008 and Windows 2012). After reboot in Windows 2003 it is required to make logon to Windows with using Remote Desktop before using screenshot feature.
  •  Fixed progress bar in File Manager when copy/open files.
  •  Added support of rad files where line by line means: remote ip, login, password, and optionally 2fa. To open it, call app with passing full path to rad file as first argument.

Changes in mobile version of CNSRemoteAdmin 1.0.17:

  •  Replaced old 2FA support with new CNS2FA.
  •  Added feature to sort columns in Process View.
  •  Added basic touch to zoom and double-tap to full screen feature in remote screenshot viewer.
  •  Fixed issue with error showing remote screenshot in some cases.
Getting CNS Remote Admin::

CNS Remote Admin will be installed in your VM with the 2012 Platform Update Driver.  Our new control panel utilizes CNS Remote Admin to operate some control panel functions.  To utilize CNS Remote Admin on your PC or mobile device, you just need to install the remote client:

Download for Windows PC

To get CNS Remote Admin for your iOS or Android device, search the playstore/appstore for "CNS Remote Admin".
ibfx
[TOP]


Autoboot updates:

Autoboot 3.0.38 is now available. The 3.0.38 release is a minor update with bug fixes and some new features. To upgrade your Autoboot, please run the installer from your CNS VPS. 

Autoboot v3 features as of 3.0.38:
  • Use alerts to restart the application, the VPS/PC, or email you a message.
  • Global restart: Autoboot will restart all configured applications after a VM reboot
  • Schedule applications to start/stop
  • Resource alerts option: Trigger an alert if the VM runs low of RAM
  • House cleaning option: delete MT4 logs daily
  • CPU Affinity - enables binding applications to selected CPU cores of the computer. Works with 4 or more CPU cores.
  • Compatible with NinjaTrader
  • API
Application Management - Autoboot will trigger an alert if:
  • CPU (used by the app) exceeds a preset amount
  • RAM (used by the app) exceeds a preset amount
  • application hang or crash
  • key words in MT4 or EA log files are found (it monitors both logs and you can pick the words to trigger an alert, such as 'trade context busy')

 

[TOP]



Autoboot is free for all CNS VPS subscribers for use in a CNS VPS. To upgrade, close Autoboot (if it is open) and run the installer from your CNS VPS. [Download Autoboot documentation]

Issues related to the latest MT4 release running on Windows 2003 will be resolved in the next Autoboot update, expected to be released by end of September.  We are looking for a handful of testers.  If interested, please contact CNS Support.

Autoboot is also
available by subscription for use in PC's and VPS's not hosted by CNS. The subscription fee is US$5/month or US$36/year.

Autoboot features are a direct result of your feedback. Please - let us know if there is anything we can do to make Autoboot work better for you.

[TOP]

Coming Soon
:

Some of the things we are working on bringing you in the near future:
  • We are continuing to peer with more ISP's to provide you with the best possible QoS in your remote sessions.
  • We are leveraging Hyper-V Replica technology to bring you new emergency recovery options.
  • We are working to enable data center migrations from within the subscriber control panel, so you can move your VM between CNS datacenters with just a few clicks.
  • More SaaS publishers are coming online to bring you their subscription software, many with exclusive discounts for CNS subscribers
  • A new CNS web site will be released (about time - we know).

[TOP]

Getting Help:

Thank you for choosing Commercial Network Services. Please let us know if you have any questions or concerns. We are always here to help you. We maintain a ticketing system in order to effectively address and track your support issues. Please login to your Client Area and click "Help Desk" near the top, then click "Submit a Ticket" to send a new support request to our technicians.


NOTE: This message has been digitally signed. For your security, ALL electronic mail sent by CNS is digitally signed. If your eMail client is S/MIME compliant then you will see a digital certificate in the email message. This certificate proves the email was sent to you by CNS. If your email client is not S/MIME compliant, then you will find an attachment smime, which can be safely ignored.


CAN-SPAM: You have received this message because you have a CNS account and this message contains information that may affect your services. If you no longer wish to receive these types of messages from us then please login to your CNS Client area and click "my details" at the top.  Then, check the box to unsubscribe at the bottom and save. -thank you

 


Read more »



Jun
23
PRIME XM to remain connected - no VPS fee increases
Posted by Barry Bahrami on 23 June 2014 07:53 AM

I am pleased to report that all parties in the PrimeXM dispute have reached an agreement.  As a result, all VPS providers will remain connected via low latency/high redundancy direct connections and VPS subscription fees will not be increasing for anyone.

I would like to thank everyone who supported us in this dispute.  If you contacted your broker, please send them another message of thanks.  They found themselves caught in the middle through no fault of their own.  Your feedback was heard loud and clear and they responded.

CNS considers the issue closed.

 

Sincerely,

Barry Bahrami
CEO


Read more »



Jun
19
CNS Responds to PrimeXM Statement
Posted by Barry Bahrami on 19 June 2014 12:53 PM

I'm not sure how PrimeXM could possibly be subsidizing any VPS company.  In our case, the opposite is true.  We have been providing PrimeXM with free ON NET access to thousands of CNS traders for some time - at our own expense.  This has made PrimeXM more attractive to end brokers - PrimeXM customers - who have mutual subscribers with CNS.  Certainly there are many traders who would not be with any PrimeXM broker if it was not for CNS.  If Mr. Diethelm can't understand that then maybe his brokers will help him grasp it.  At the end of the day, he is degrading their quality of service too while giving a competitive advantage to our other connected brokers at the same time.

If you look at the Comcast/Netflix dispute, it was the ISP  connecting all the end-users to the content provider that demanded - and received - a fee from the content provider.  In this case, I believe Mr. Diethelm got it backwards.  It is CNS who is bringing thousands of  traders to PrimeXM, not the other way around.

Mr. Diethelm has told me that their hosting end has made losses and they need to break even.  While I can understand that, I don't believe he fully understands his own business and how this technology works.  We do not charge brokers to connect to ON NET because it makes good business sense – but it is very costly.

He also does not understand that in his business, hosting may be a loss leader.  That is, they would not have the back-end – from which they are likely making hundreds of thousands of dollars each month for a decent sized broker - if it were not for the hosting.  Instead, Mr. Diethelm wants to split it and somehow make the hosting side pay for itself.  If real world business could only be so easy….  It would be like KFC charging for napkins.

Instead of saving money during a cash crunch, Mr. Diethelm seems determined to waste it.  By cutting the free connection PrimeXM is receiving from CNS, IP traffic will simply route around to their  paid Internet interfaces - increasing  their Internet transit costs.  On the other hand, our network will directly connect to nearly 5000 ISP's and corporate networks by end of this month and so all he is really doing is saving CNS money on x-connect fees and shooting himself in the foot at the same time.  If there is a complaint to be levied regarding networking costs, it should be coming from us.   The cost of operating our network likely dwarfs what PrimeXM pays to operate theirs.

Mr. Diethelm has the real-world model all backwards and I don't believe any VPS hosting provider will agree to pay these fees.  Certainly any new fees will need to be covered by the end-traders and I'm not willing to do that.  It would be wrong.  At this point, CNS will dispute a new fee from PrimeXM to any currently connected VPS provider.  It would set a very bad precedent  in which the only possible outcome is higher fees to end-traders.  We  are just not willing to go down that road.

 

Barry Bahrami
CEO



UPDATE:

I just read Mr. Swann's response in its entirety. Our previous response only addressed the points in the article. I should address a couple points:

Despite their claims, I don't believe any VPS provider has agreed to their fee.  We also do not pay fees for any of our other x-connects to other providers.  They obviously appreciate the mutual business we bring each other.

When Mr. Diethelm contacted me that morning, he informed me that they would be cutting the x-connects this coming weekend. Clearly - we have an obligation to inform our subscribers and partner brokers, most especially after his reckless reply of a "disconnect this weekend". It demonstrates some concerning and unpredictable behavior. And so I believe informing our subscribers and partner brokers was the proper course of action. (1-1.5ms is a lot to some traders.)

I can post the entire transcript of our email conversation if it becomes necessary. I prefer they rescind the decision so we can all get on with more productive business.

Finally - as it relates to support: Really the only time CNS Support needs to contact PrimeXM is due to a technical issue on their side. It's usually initiated by a trader with one of their brokers. They should be happy to resolve their issues. The fact is our connections save PrimeXM money and bring in traffic that generates revenue for them. Trades start at the traders terminal, not PrimeXM. PrimeXM should welcome the connectivity we provide.

The moment any VPS hosting company agrees to pay fees to brokers or companies like PrimeXM is when VPS hosting costs for end-traders will begin rising to no end.

If PrimeXM is allowed to collect a fee, others will also demand fees. VPS costs could rise an additional $15/month very quickly and then continue to trickle up after that indefinitely. It will make no difference which hosting company as it will be an industry trend. And finally – it’s morally wrong. PrimeXM is trying to double dip at the expense of traders. Their brokers should be very angry.


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