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[NYC] HURRICANE SANDY
Posted by Barry Bahrami (Import) on 27 October 2012 08:25 AM
11/5/2012 12:19AM ET (MONDAY)
Con Edison has restored power to the NYC financial district and our NYC datacenter has returned to utility power. All generators are now in standby mode and all operations are normal. There has been no down time.
Fuel to power the generators will be topped off in the morning. Generator maintenance will take place ASAP, in the very unlikely event that the coming Nâ€™or Easter is as powerful as advertised.
Our Helpdesk emergency SMS number will remain active until power and communications are restored to all affected areas. Please do not hesitate to send us a SMS, even if only to check on your terminals. The SMS number is (619) 320-5759. Please be sure to include your email address in the initial message.
All subscriptions with a billing address in the following regions have been graced through November 24, 2012. Please let us know if you require a longer grace period.
Most subscribers have automatic payment methods enabled, and so this may not matter to you.
This will conclude the Hurricane Sandy email advisories unless warranted. The most current information regarding this event can be found at this CNS Helpdesk news page.
11/4/2012 1:27PM ET (SUNDAY)
We have just talked to our contact at the FCC emergency operations center. He is working to expedite Con Edison.
11/4/2012 11:17AM ET (SUNDAY)
Fuel to supply generators has been topped off and there is enough fuel on site to last several days. All services are operating smoothly. Con Edison advised power was to be resored last night. We do not have any further information from them and will update you as soon as we have confirmed information.
11/4/2012 7:37AM ET (SUNDAY)
Con Edison has been delayed restoring power to the building. We are waiting on another update.
11/4/2012 12:12AM ET (SUNDAY)
Con Edison has restored power to the block in the financial district. The facility is going to wait and ensure utility power is stable before switching back to utility and off generator power.
11/3/2012 11:23AM ET (SATURDAY)
Todays fuel tank topoffs have been completed. As previously advised, ConEd has notified the facility that utility power service is being restored this evening. We will update as we approach the hour, and mostly likely the switch from generator to utility power will occur in the wee hours of the night. As always weâ€™ll keep you posted as the developments unfold.
11/2/2012 11:33AM ET (FRIDAY)
Fuel to supply generators has been topped off and there is enough fuel on site to last several days. All services are operating smoothly. The facility is entering into preparations for tomorrow eveningâ€™s return to utility power in NYC, and a return to normalcy.
11/2/2012 12:22AM ET (FRIDAY)
Con Edison has scheduled to turn on the electricity to our NYC datacenter late
Saturday night, around 11PM ET. The startup is expected to take several hours,
and we will have extra staff on hand for the event.
11/1/2012 3:40PM ET (THURSDAY)
Situation normal, the current status quo remains unchanged. We were hoping to get back on utility power soon, but ConEd is being particularly cautious in light of the damage their infrastructure took during the storm. All generators and fuel pumps are running great, and even received maintenance inspections yesterday from their service providers to further ensure their health.
11/1/2012 12:23PM ET (THURSDAY)
Fuel to supply generators has been topped off and there is enough fuel on site to last several days. All services are operating smoothly. We have not yet received an ETA for restoration of utility power. We will update you as soon as we get that information.
10/31/2012 11:48PM ET (THURSDAY)
We are scheduled to receive our next fuel delivery in the morning to top off the tanks. There is already enough fuel on site to last several days. Everything is running as expected, with no issues to report. We do not anticipate any service interruptions.
We have received inquiries from traders concerned the datacenter their broker is hosted in may experience down time due to new power issues. We do not believe it is much of a concern because even in that unlikely scenario, most all brokers have backup servers at alternate locations.
Our Helpdesk emergency SMS number will remain active until power and telecommunications are restored to all areas. If you are affected by the disaster and unable to reach our helpdesk then please do not hesitate to contact us by SMS, even if only to check on your terminals. The SMS number is (619) 320-5759. Please be sure to include your email address in the initial message. SMS is better because it will keep trying until it gets thru congested circuits, and uses significantly less battery.
10/31/2012 4:30PM ET (WEDNESDAY)
Fuel to supply generators has been topped off and there is enough fuel on site to last several days. All services are operating smoothly. We did not yet receive an ETA about restoration of utility power, but will update you as soon as we get that information.
10/31/2012 10:37AM ET (WEDNESDAY)
The NYSE and Wall Street area is up and running with utility power (just blocks
away). Work crews are clearing debris, pumping water and restoring services
block by block. Weâ€™re still waiting for an ETA on the return to normal power,
and expect to have a timetable by the end of the day. We can run
indefinitely on generator power with contracted fuel deliveries.
10/30/2012 6:11PM ET (TUESDAY)
We understand many subscribers in regions affected by Hurricane Sandy are
without power and unable to access the Internet. We also understand that as a
result these subscribers might experience a subscription suspension due to the
inability to pay a renewal invoice. As you know, our motto here at CNS is â€œKeep
it Runningâ€ and thatâ€™s exactly what we are going to continue to do. All
subscriptions with a billing address in the following regions have been graced
through November 24, 2012. Please let us know if you require a longer period.
Most subscribers have automatic payment methods enabled, and so this may not matter to you.
Our Helpdesk emergency SMS number will remain active until power is restored to
all areas. Please do not hesitate to contact us, even if only to check on your
terminals. The SMS number is (619) 320-5759. Please be sure to include your
email address in the initial message.
Our NYC datacenter did not experience any down time during the storm. We are currently running on generator power and no service issues are anticipated.
We have received many messages asking how we managed to stay up during such a huge and unusual storm. Our infrastructure was built with these types of events in mind. While most providers may have only two IP circuits and/or one generator, and call that redundancy â€“ we beg to differ. Here at CNS, IP redundancy is provided by the utilization of MANY transit providers, each with multiple connections and many more direct peers. Even our internal network is built with a redundant architecture. Backup electrical power is produced by multiple generators located high above the ground level.
We would like to thank the many subscribers who sent us their best wishes during the storm â€“ some even telling us it was not worth it and we needed to evacuate. That, of course, was never an option. Come hell or high water (in this case both) â€“ We KEEP IT RUNNING!
10/30/2012 2:47PM ET (TUESDAY)
Fuel tanks have been topped off. There is enough fuel on site to last several days. The facility can run indefinitely with contracted fuel deliveries. All services are operating normally. We do not anticipate any issues.
10/30/2012 11:22AM ET (TUESDAY)
We realize many subscribers may be offline at home and unable to connect to the Internet. We are working to identify subscribers who may have been impacted by the storm. We will make every effort to ensure those subscriptions are not suspended by our automated billing system due to an overdue invoice. More information on this subject to follow. Our emergency SMS helpdesk number will remain active until power is restored to all affected areas in the USA and Canada. All services are operating normally. We do not anticipate any issues. A fuel truck is on the way to top off the tanks for the generators.
10/30/2012 6:05AM ET (TUESDAY)
Not much further to report at this time. We're still on generator power, with expected deliveries to keep us running indefinitely. This was expected and is not a concern. We have seen IP issues in the NYC/NJ region, but our redundancy is holding up just fine and there has been no impact to subscribers. The worst of the storm is over in the NYC/NJ area. Our emergency SMS helpdesk number will remain active until power is restored to all affected areas in the USA and Canada. Further updates will be posted as warranted.
10/29/2012 10:05PM ET (MONDAY)
Our ON NET hub in New Jersey went on generator power as of 8:40 PM ET. We do not
currently have any ETA on the return of commercial power to either site (not a
10/29/2012 7:50PM ET (MONDAY)
As expected, commercial power has been shut off by Con Edison in order to protect their infrastructure. We are now on generator power at our NYC facility. All systems are operating normally.
10/29/2012 6:20PM ET (MONDAY)
Con Ed has announced the likely shutdown of some power in lower Manhattan, which will affect our NYC facility. It doesnâ€™t apppear that an exact time has been announced, but we are prepared for the cut-over to generator power to occur at any moment.
10/29/2012 4:15PM ET (MONDAY)
Sandy has picked up speed and is predicted to reach land at approximately 6 PM Eastern Time.
10/29/2012 1:55PM ET (MONDAY)
It looks like landfall for Sandy is currently predicted to occur shortly after 8 PM Eastern Time. You can expect to see more frequent updates here as we grow closer to that time. US Equity markets will be closed on Tuesday.
10/29/2012 10:40AM ET (MONDAY)
The most active storm activity is expected between 5PM (ET) tonight (Monday ) and 6AM Tuesday morning. The leading floods and high winds are most dangerous to the NY metro infrastructure. It appears the most violent storm activity will be in New Jersey. US Equity markets are closed due to the storm. All systems OK.
If you are in an area that will be impacted by the storm, please write down our emergency helpdesk SMS number now. You may not have power to retrieve it later. If you have an urgent issue, are affected by the storm and unable to reach our helpdesk through the web, please send a SMS to (619) 320-5759. Upon receipt, CNS will acknowledge your message and interact through SMS to assist you. For faster assistance, please include your email address in the message. This emergency number will remain active until power is restored to all areas.
10/29/2012 09:10AM ET (MONDAY)
There isnâ€™t much new to report yet, with a rather uneventful night behind us. Weâ€™ve begun to see some light rain, but of course the brunt of the storm is still sometime out. All systems OK.
10/28/2012 10:25PM ET (SUNDAY)
As of 8PM ET, the eye of the storm was about 485 miles south of New York City. We expect the peak of the storm Monday and possibly into Tuesday. For now, its simply a matter of waiting to see exactly where Sandy hits.
10/28/2012 11:37AM ET (SUNDAY)
We are in the calm
before the storm. We expect the peak of the storm to occur sometime
Monday. Rain and wind to begin tonight.
As you may already know, two powerful storm systems, led by Hurricane Sandy, are continuing on their collision course with forecasts showing them likely to converge into a "perfect storm" somewhere on the Eastern Seaboard of the USA Sunday evening.
All portions of our emergency backup systems in those of our facilities that may be affected by Hurricane Sandy have been tested. We currently have enough fuel on-site at each location to remain on generator power for up to 72 hours, and have contacted our fuel suppliers to ensure that emergency deliveries will be ready if needed. We will be adjusting our staffing schedule to allow our staff to avoid traveling during the brunt of the storm, as well as to make sure we have extra staff on hand to deal with any emergency situations. The facility connects to the Internet through multiple major IP providers, so a loss of IP connectivity through any provider will not cut access but it may increase latency as data travels over longer routes.
While we do not anticipate any serious issues, we have a plan in place to handle an imminent failure. In the event an imminent shutdown is called, we will make every effort to hibernate the entire datacenter so your hosted server(s) will not experience a reboot when they are powered back up. The bulk of internet traffic between the US and Europe, and Australia and Europe travels through the NYC area, so some congestion is possible if the storm affects multiple major IP providers.
If your broker is hosted near the US East coast then it is possible they may temporarily lose Internet access and your terminal(s) may be unable to connect, even if you can access your VM. ON NET brokers are exposed to a significantly reduced risk. We recommend you keep your brokers telephone numbers nearby in case you are unable to reach them online. Connectivity between your broker and their back-end providers could also potentially be impacted.
We will keep you updated on this news page throughout the storm. Please open a support ticket if you have any questions or concerns.
We have setup a SMS interface to the CNS Helpdesk so that subscribers affected by the storm can contact us. If you have an urgent issue, are affected by the storm and unable to reach our helpdesk through the web, please send a SMS to +1.619.320-5759. Upon receipt, CNS will acknowledge your message and interact through SMS to assist you. For faster assistance, please include your email address in the message.
Otherwise, to open a support ticket, please logon to your CNS control panel and click "helpdesk" at the top. then, submit a ticket.
We want to emphasize - We do NOT expect any serious issues and are sending you this alert out of an abundance of caution.
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0 day IE exploit
Posted by Barry Bahrami (Import) on 19 September 2012 10:04 AM
We are receiving tickets from concerned subscribers about the new and very serious Internet Explorer vulnerability now being exploited in the wild. Victim computers are compromised just by visiting a malicious Website, which gives attackers the same privileges on the machine as the current user. There is no patch available yet to close the vulnerability.|
Please be advised we are already blocking this threat from reaching subscriber VM's. You should of course always use good common sense before and during any visit to sites you do not know or trust.
Please do not hesitate to open a support ticket if you have any questions or concerns.
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